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By visiting and using this website you agree as follows:


In placing this (and all) information on the website, Eugenie Michael LTD have used our best endeavours to ensure the information contained on the website is correct. However, we make no claim to the accuracy of the information contained on this website. The information contained on the website should not be relied upon and you should make your own enquires and seek legal advice (where applicable) with respect to the website or the information about our services and products contained on the website. Information contained on this website can change at any time without a requirement to provide notice. Eugenie Michael LTD, and its directors, officers, employees, agents and related entities; they do not accept any liability (direct or indirect) for any injury, loss claim, damage to any incidental or consequential damages, including but not limited to loss of profits or savings, arising out of or in any way connected with the use of any information, or any error, omission or defect in the information contained on the website.


All material available or accessible from this website is copyright material owned by Eugenie Michael LTD and related entities (as applicable). Apart from fair dealing permitted by the Copyright, Designs and Patents Act 1988, visitors to the site are granted permission to download and display any of the website material for private purposes.

For intended use of any copyright material beyond private or research uses, permission must be sought directly in writing from Eugenie Michael LTD or its subsidiary companies. If permission is given, it will be subject to a requirement that the copyright owner’s name and interest is acknowledged when reproducing the whole or part of any copyright material.

We may suspend or withdraw our site.

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at

How you may use material on our site.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.


We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.



Returns & Refund Policy

We hope you will be pleased with your purchase; though all sales are final. We authorise returns per the Consumer Rights Act 2015 only where the product is defective or whether purchased online, the product does not resemble its description online. Returns should be made within a reasonable timeframe (14 days from date of delivery) and in original and undamaged packaging. Not abiding to these terms could render your returns request void. If we find that the product has not been returned to us in fully reusable condition, we reserve the right to refuse a refund on the item. Please note, if you wish to return an item the return fee will be the responsibility of the purchaser. 

For the ‘Connect’ eBook, we have a no-refunds policy as this is digital content available immediately upon download.

Internet Privacy Policy

Privacy Statement

Eugenie Michael LTD and its related companies respects the privacy and security of your Personal Information and complies with the General Data Protection Regulation (“GDPR”) and the requirements of the Data Protection Act 2018 (“DPA”). This internet privacy statement applies to the website which is owned and operated by Eugenie Michael LTD. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

By providing your personal information to Eugenie Michael LTD, you grant Eugenie Michael LTD permission to collect your personal information as specified in this Privacy Statement, or as reasonably apparent at the time of collection, or for the provision of services to you now, or in the future. Any personal information received by Eugenie Michael LTD provided by you (or not provided by you) will be treated in accordance with the DPA and GDPR and in accordance with this Privacy Policy.

Collection of Personal Information

The purpose of personal information that we collect from you will depend on how you interact with Eugenie Michael LTD’s website. This section will explain, in the broad sense, just how personal information may be collected via our website, and how this personal information contributes to the development of Eugenie Michael LTD’s website.

What Data Do We Collect and How?

When submitting personal information on some of our sites for the purposes of an enquiry, we will collect details such as your name, mailing address, e-mail address and some details of your personal interests and needs. Some of this information is essential for us to be able to identify accurately who is using the service so that we may be able to respond to your requests. You directly provide Eugenie Michael LTD with most of the data we collect.

Generally, you may be asked to provide personally identifiable information and we collect data and process data when you:

  • Submit an enquiry

  • Voluntarily complete a customer survey or provide general feedback on any of our message boards or via email;

  • Register or place an order for any of Eugenie Michael LTD’s products or services;

  • Subscribe to Eugenie Michael LTD’s publications;

  • Request sales and advertising information; or

  • Use or view our website via your browser’s cookies.

How Will We Use Your Personal Data?

Eugenie Michael LTD uses your personal information as specified and for the provision of our services and products to you now, or in the future. The personal information we gather from your use of our website enables us to provide better services which are tailored to your needs. The personal information may be used as follows:

  • Process your order and manage your account.

  • Recording usage patterns for the purpose of data analysis in relation to Eugenie Michael LTD’s Website. The information gathered for this purpose remains anonymous;

  • Registering, amending or deleting your personal information, at your request

  • To respond to your submissions, enquiries, feedback, ratings, comments or complaints;

  • Communicating with you in relation to publications, marketing information and special events. Eugenie Michael LTD will only record your email address if you subscribe to Eugenie Michael LTD’s publications. It will only be used for the purpose for which you have provided it; which may include marketing purposes.

  • Analysing your personal information and conducting credit reporting checks, research, investigations and information broking; &

  • Third party concierge services relating to the property services provided by Eugenie Michael

You may advise Eugenie Michael LTD if you do not wish to receive (“opt out/unsubscribe”) of any publications, marketing information or special events from Eugenie Michael LTD.

Disclosure of Information

In providing your personal information you consent to us collecting, storing and using your personal information in the manner set out above, and you consent to us disclosing your personal information to our related/partner bodies corporate and each of their officers, contractors, employees and agents who may collect, store and use your personal information in the manner set out above. Your personal information is not shared with any other related third parties unless explicitly and expressly communicated when you submit the information. When Eugenie Michael LTD processes your order, it may send your data to, and, use the resulting information from, credit reference agencies to prevent fraudulent purchases. The personal information is contained, and access is restricted to Eugenie Michael LTD’s authorised personnel only. However, where it is necessary for law enforcement purposes or where we believe there is threat to a person’s safety or health, we may need to disclose your personal information to third parties as required by law.

Eugenie Michael LTD acknowledges that you will click through to third-party sites from our website and recommends that you refer to the privacy statements of the sites you visit. Eugenie Michael LTD assumes no responsibility for information and content of third-party sites.

How Do We Store Your Data?

Any information collected by Eugenie Michael LTD is held with the strictest confidence. Eugenie Michael LTD takes all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure and information is securely stored and access is restricted to authorised Eugenie Michael LTD personnel only. You may request access to any of your personal information, or request that Eugenie Michael LTD remove any of your personal information it holds by sending a request to our privacy officer.

Eugenie Michael LTD

securely stores your data in the MySQL database.

We have strict security measures to protect Personal Data.

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

  • We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

  • It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

  • Customer’s card details will not be saved on the website or anywhere else. However, the customer will have the option to save their card details for future purchases. If the customer chooses to save the card details, then their card details will be saved in MySQL database in encrypted form.

  • Customer’s card details will not be saved on the website or anywhere else. However, the customer will have the option to save their card details for future purchases. If the customer chooses to save the card details, then their card details will be saved in MySQL database in encrypted form.

  • Customer’s billing address, shipping address, email, name, city, and phone number will be saved on the MySQL database, provided the customer signs up with the website. If they do a ‘guest checkout’ nothing will be saved.


Eugenie Michael LTD would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Eugenie Michael LTD from contacting you for marketing purposes or giving your data to other members.

Your Data Protection Rights

Eugenie Michael LTD would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Eugenie Michael LTD for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Eugenie Michael LTD correct any information you believe is inaccurate. You also have the right to request Eugenie Michael LTD to complete information you believe is incomplete.

The right to erasure – You have the right to request that Eugenie Michael LTD your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Eugenie Michael LTD restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Eugenie Michael LTD’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Eugenie Michael LTD transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called ‘cookies’.

These cookies cannot be used to identify you personally and are used to improve services for you, for example through:

  • Letting you navigate between pages efficiently;

  • Enabling a service to recognise your computer so you don’t have to give the same information during one task;

  • Recognising that you have already given a username and password, so you don’t need to enter it for every web page requested; or

  • Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast.

For further information, visit:

Types of Cookies We Use

Multiple cookies may be found in a single file depending on which browser you use.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie Guide, as follows:

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Category 3: Functionality Cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Category 4: Targeting Cookies or Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

How to Manage Cookies

You can set your browser to not accept cookies, and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy Policy of Other Websites

The Eugenie Michael LTD website contains links to other websites. Our Privacy Policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Information and Complaints

If you require more information, or have any complaints regarding how Eugenie Michael LTD may have collected or used your personal information, you may contact Eugenie Michael LTD in any of the following ways:

We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third-party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.

You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by emailing us at This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organisations.

If you would like access to the Personal Data that we hold about you, you can do this by emailing us at There may be a nominal charge of £20 to cover administrative costs.

We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at to update your Personal Data.


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